Human Behavior in the Work Environment
Open Certificate - Choose any 4 courses
DKA Toolkit in Collaboration with Baruch’s Zicklin Executive Non-Degree Program
The HBWE (Open) Certificate
The HBWE Certificate (Human Behavior in the Work Environment) is all about people. Leaders are people. Managers are people. Customers are people. Employees are people. Partners, co-workers, clients, suppliers, and prospects are all people. In the grand scheme of things, even organizations are just large groups of people. Human beings are complicated, and it can be difficult to accurately anticipate people’s emotions and behaviors…and, therefore, their decisions and reactions. But neglecting the human side of the work environment is a huge – and costly – mistake.
You will have interpersonal experiences with the people in your organization. Interpersonal experiences are, after all, how human beings interface with the world. And how you feel about these experiences – whether you’re delighted, frustrated, reassured, or confused – is going to have a significant impact on your commitment, loyalty, and success in your company and beyond. So understanding and responding to the needs and preferences of people across your ecosystem isn’t just a nice thing to do; it’s crucial to your success as well as the long-term success of your boss, co-workers, department, and organization. Luckily, while people may be complex, there are some fundamental characteristics that every person shares. The HBWE Certificate will inform your thinking, understanding, and recognition of these common traits and will help you uncover people’s actual needs, desires, motivations, and expectations in the work environment.
The HBWE Certificate is designed to provide you with the skills necessary to either establish, lead, or be part of “creating an environment at work that works.” The certificate prepares you to become someone whose emotional and social intelligence facilitates great professional and personal relationships and interactions.
So, What’s included?
Choose any 4 (asynchronous online) courses: No restrictions! (Descriptions Below)
Duane K. Andrews | The Influence Toolkit
Here are all the courses that are included in your bundle.
Leading the human side of organizational change refers to the process of managing and supporting individuals and teams through the social, emotional, and psychological aspects of change within an organization.
$525
You'll learn how to engage in a feedback session, the fine line between positive and negative feedback, and how to ask good questions in the process. You'll also learn guided techniques/methods for giving objective, neutral, yet impactful feedback
$525
This class provides specific skills on how to manage both your reputation and your most important work relationship: your rapport with your boss. Uncover how to understand your supervisor’s world, preferences, and jargon; support your boss's goals...
$525
Our emotions influence the way we act, react, and respond. A common belief is that you either 'have' EI or don't. This is untrue. EI is a skill. And like any other skill, you can develop it - with instruction, training, and practice.
$525
Unconscious bias causes us to unintentionally favor some individuals—often ones that are like us—who we welcome into our “in-group.” This can skew who gets hired, fired, promoted, demoted, recruited, listened to…and who receives the plush assignments
$525
This course provides specific skills on how to manage both your reputation and your most important work relationship: your rapport with your boss. Uncover how to understand your supervisor’s world, preferences, and jargon; support your boss's goals.
$525