Course Description

Leading the Human Side of Organizational Change

Leading the human side of organizational change refers to the process of managing and supporting individuals and teams through the social, emotional, and psychological aspects of change within an organization. This involves effectively communicating the change, addressing resistance, building support and buy-in, and helping individuals and teams to adjust to new roles, responsibilities, and ways of working. To lead the human side of organizational change effectively, leaders should:

  1. Clearly communicate the purpose and benefits of the change.
  2. Address resistance and concerns by listening to and engaging with affected individuals and teams.
  3. Build support and buy-in by involving individuals and teams in the change process and providing opportunities for feedback and input.
  4. Help individuals and teams to adjust by providing training, support, and resources for transition.
  5. Foster a positive and inclusive culture that supports and encourages change.

By leading the human side of organizational change, leaders can help to ensure that the change is successful and that individuals and teams are able to transition smoothly to new ways of working. This can lead to increased engagement, productivity, and success for the organization as a whole.

What We Will Cover

What is Change Management
  • Change and Transition: What’s the Difference
  • Conditions for Change to Succeed

Understanding Resistance
  • Why People Resist
  • The Steps to Deal with Resistance
  • Understand the Stages of Resistance
  • The Impact of Procrastination on Change Outcomes

Leading & Influencing Change
  • Leading using Process Consultation Skills
  • Steps to Influence Change
  • Mobilizing Commitment
  • Aligning for Success

How To Create Behavior Change
  • How To Communicate a Change Initiative (Strategic Messaging)
  • Using Change Tools and Techniques to Facilitate Behavior Change:

Accompanying Free Psychological Assessment!

Upon completion of this course, please email me ([email protected]) for access to your accompanying free online psychological assessment – 

Career Motivation Profile

Purpose: CAMOP is designed to uncover what motivates your employees in order to create an environment where they can thrive.

No. of questions: 102

Question type: Situational, self-report

Estimated completion time: 20 minutes

Report Includes:

  • Summary
  • Introduction
  • Motivation Personality Type
  • Graphs
  • List of major, minor, and insignificant motivators
  • Detailed narrative interpretation
  • Practical advice tailored to each motivator

Factors and Scales:

23 scales/motivators, including:

  • Achievement: Desire to reach goals and rise up to challenges.
  • Structure & Order: Desire to work in an environment with an established system for performing tasks and duties, and a clearly structured hierarchy of command.
  • Balanced Lifestyle: Desire to have the time to maintain both a personal and professional life.
  • Change and Variety: Desire for a dynamic job environment where tasks and projects vary greatly.
  • Creativity: Desire to take on unique projects and express one’s creativity in a professional setting.
  • Financial Reward: Desire to be recompensed for one’s hard work through financial means.
  • Identity and Purpose: Desire to take on a project or position that is in line with one’s values.
  • Altruism: Desire to help make the world a better place.
  • Contribution Desire to make a name for oneself – to be a pioneer in a specific field.
  • Independence: Desire for position that offers autonomy, decision-making power, and flexibility.
  • Inspiration: Desire to move and motivate others through one’s work.
  • Learning: Desire to gain new knowledge, skills, and insight.
  • Mobility: Desire to travel and experience new places through one’s work.
  • Power: Desire for a position of authority/leadership.

Course curriculum

    1. Course Introduction - 2.19

    2. Course Introduction - 2.19

    1. 01-What is Change Management - 26.09

    2. 01-What is Change Management - 26.09

    1. 1-Intro to Resistance - 3.37

    2. 1-Intro to Resistance - 3.37

    3. 2-Why Do People Resist Change? - 7.18

    4. 2-Why Do People Resist Change? - 7.18

    5. 3-Three Steps to Dealing with Change - 4.42

    6. 3-Three Steps to Dealing with Change - 4.42

    7. 4-Understanding & Handling Resistance - 14.01

    8. 4-Understanding & Handling Resistance - 14.01

    9. 5-Resistance leads to Procrastrination - 25.46

    10. 5-Resistance leads to Procrastrination - 25.46

    11. 6-Summary - Resistance - 9.51

    12. 6-Summary - Resistance - 9.51

    1. 03-Leading & Influencing Change - 25.58

    2. 03-Leading & Influencing Change - 25.58

    1. 04-How to Create Behavior Change - 41.35

    2. 04-How to Create Behavior Change - 41.35

    1. Action Plan - The Reverse Goal Planning Exercise - (Supplements learning for Module 4)

About this course

  • $525.00
  • 22 lessons
  • 2.5 hours of video content

Also Part of The 'Leadership is Influence' Certificate - Baruch CAPS...

Organization Effectiveness Consultant, Executive & Leadership Coach, Corporate Trainer Duane K. Andrews

I am the Principal of DKA TOOLKIT INC., an Organizational Effectiveness Consultancy offering executive/leadership coaching, corporate training, psychometric testing, and online courses - in leadership development, cross-cultural communication, diversity & inclusion, team building, and emotional intelligence. I have conducted leadership trainings for executives and senior managers from some of the largest global companies including: Bellevue Hospital, Agricultural Bank of China, NYC Department of Transportation, AIG, National Grid, Port Authority of NY/NJ, The Bank of Leumi, NYC Department of Buildings, The Saudi Industrial Development Fund (SIDF), NYC Municipal Credit Union, Roosevelt Island Operating Corporation (RIOC), Ann Taylor, Baruch College, and DLA Piper. For the past 18 years I have been the lead Corporate Trainer for Baruch College Corporate/Executive Training Division. I am also an Adjunct Assistant Professor at Baruch College (CUNY) where I teach several MBA courses in their ongoing “American Leadership & Management” immersion program with Institut Superieur de Gestion (ISG Business School) and The International School of Management (ISM) (both in France).