Course Description

How to Give (And Receive) Negative Feedback Positively

The ability to give and receive negative feedback positively is fundamental in the workplace. If you're responsible for developing others, you'll frequently have to inform employees if their performance is subpar. In doing so, you will likely be responded to, thereby receiving feedback as well. These are delicate conversations that require preparation and sensitivity. And, when done effectively, providing feedback can be an extrinsic motivator. In this course, you'll learn how to engage in a feedback session, the fine line between positive and negative feedback, and how to ask good questions in the process. You'll also learn guided techniques and methods for giving objective, neutral, yet impactful feedback.

Learning Objectives:

  • Understand the Basics of Feedback
  • Learn How to Give & Receive Feedback
  • Learn Two Models for Giving Effective Feedback
  • Learn to Keep Positive and Negative Feedback Apart
  • How to use Motivational Interviewing in a Feedback Conversation
  • Learn How to Ask Good Questions
  • Understand the Damage Caused by Leading Questions

Accompanying Free Psychological Assessment!

Sensitivity to Criticism Assessment

Purpose: SCRT will assess whether an individual becomes defensive in response to constructive feedback.

No. of questions: 60

Question type: Situational, self-report

Estimated completion time: 20 minutes

Report Includes:

  • Summary
  • Introduction
  • Graphs
  • Detailed narrative interpretation
  • List of Strengths and Limitations
  • Advice

Factors and Scales:

Overall Score plus 6 scales:

  • External Cognitive Reactions: Personal thoughts directed toward the critic and critique.
  • Internal Cognitive Reactions: Personal thoughts directed toward self.
  • Other-Directed Emotional Reactions: Feelings directed toward the critic and the critique.
  • Internally-Directed Emotional Reactions: Feelings directed toward self.
  • Overt Behavioral Reactions: Outright reactions directed toward the critic during and after criticism delivery.
  • Covert Behavioral Reactions: Indirect reactions toward critic and criticism after feedback is delivered.

Course curriculum

    1. 0-Introduction - 1.34

    2. 0-Introduction - 1.34

    1. 1-Feedback-The Basics - 16.10

    2. 1-Feedback-The Basics - 16.10

    1. 2-Giving Feedback - 12.24

    2. 2-Giving Feedback - 12.24

    1. 3-Receiving Feedback - 17.10

    2. 3-Receiving Feedback - 17.10

    1. 4-Keeping Positive & Negative Feedback Separate - 10.58

    2. 4-Keeping Positive & Negative Feedback Separate - 10.58

    1. 5-Practice Using Two Feedback Models - 13.28

    2. 5-Practice Using Two Feedback Models - 13.28

About this course

  • $525.00
  • 20 lessons
  • 2 hours of video content

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Organization Effectiveness Consultant, Executive & Leadership Coach, Corporate Trainer Duane K. Andrews

I am the Principal of DKA TOOLKIT INC., an Organizational Effectiveness Consultancy offering executive/leadership coaching, corporate training, psychometric testing, and online courses - in leadership development, cross-cultural communication, diversity & inclusion, team building, and emotional intelligence. I have conducted leadership trainings for executives and senior managers from some of the largest global companies including: Bellevue Hospital, Agricultural Bank of China, NYC Department of Transportation, AIG, National Grid, Port Authority of NY/NJ, The Bank of Leumi, NYC Department of Buildings, The Saudi Industrial Development Fund (SIDF), NYC Municipal Credit Union, Roosevelt Island Operating Corporation (RIOC), Ann Taylor, Baruch College, and DLA Piper. For the past 18 years I have been the lead Corporate Trainer for Baruch College Corporate/Executive Training Division. I am also an Adjunct Assistant Professor at Baruch College (CUNY) where I teach several MBA courses in their ongoing “American Leadership & Management” immersion program with Institut Superieur de Gestion (ISG Business School) and The International School of Management (ISM) (both in France).