Course Description

How to Deal with Microaggression at Work

What prevents a diverse work environment from being inclusive? Frequently, it’s microaggressions. Microaggressions “are the everyday verbal, nonverbal, and environmental slights, snubs, or insults, whether intentional or unintentional, that communicate hostile, derogatory, or negative messages to target persons solely upon their marginalized group membership.” Microaggressions create work environments which excludes marginalized people from seemingly inclusive environments.  People may have different experiences but we all have one thing in common, it is the need to belong. Microaggressions say “You don’t belong!”

Most times microaggressions are unconscious and unintentional, but sometimes it’s willful. Some individuals practice racial microaggression deliberately, knowing the victim will be unable to prove the intent behind the aggression. The skilled microaggressor knows they would not or could not be held accountable for work related bias because it was ‘unintentional.’ And as a result, once complaints are made, minorities are challenged by HR Managers to provide concrete evidence of bias. The minority would then frequently question themselves when their gut feeling tells them “something is off here, but I can’t put my finger on it!” For this reason, the course focuses on the impact – and not the intent – of microaggressions.

Microinsults and microinvalidations can be unbelievably infuriating because they lead to “death by a thousand cuts.” They seem benign, but they happen so often that over time it wears you down, and becomes malignant, impacting your mental and physical health.

This course informs and transforms your knowledge, thinking, responses and coping strategies for dealing with microaggressions in your workplace.

What you'll learn

  • What are Micro-Inequities
  • What is Microaggression and why it’s harmful
  • What are the Three Types of Microaggression
  • Microassaults: How to identify 
  • Microinsults: How to identify 
  • Microinvalidation: How to identify
  • Understand and respond to the impact of Color Blindness as a Microinvalidation
  • Understand the Psychological Dilemmas associated with Racial Microaggressions
  • Learn how to address the Impact (vs Intent) of Microaggression
  • How to repair your microaggression if you are the microaggessor
  • What are the Psychological Implications of Microaggression

P.S.: This course is best administered in an asynchronous online format because it reduces the anxiety the topic typically fosters. The moment we single out a demographic group within an organization, we are perceived to be saying, “You have a lot to do with our biased culture.” Managers can feel that they are being blamed for not upholding diversity and inclusion values and expectations. Privacy stimulates greater listening, self-awareness and less defensiveness.

Course curriculum

    1. Before we begin...Intro - video

    2. Before we begin...Intro - audio

    1. Introduction to Microaggression - video

    2. Introduction to Microaggression - audio

    3. Test your learning

    1. What are Micro-inequities - video

    2. What are Micro-inequities - audio

    3. Test your learning

    1. What is Microaggession - video

    2. What is Microaggession - audio

    3. Test your learning

    1. 3 Types of Microaggession - Microassaults - video

    2. 3 Types of Microaggession - Microassaults - audio

    1. 3 Types of Microaggession - Microinsults - video

    2. 3 Types of Microaggession - Microinsults - audio

    3. Test Your Learning

About this course

  • $525.00
  • 33 lessons
  • 1.5 hours of video content

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Organization Effectiveness Consultant, Executive & Leadership Coach, Corporate Trainer Duane K. Andrews

I am the Principal of DKA TOOLKIT INC., an Organizational Effectiveness Consultancy offering executive/leadership coaching, corporate training, psychometric testing, and online courses - in leadership development, cross-cultural communication, diversity & inclusion, team building, and emotional intelligence. I have conducted leadership trainings for executives and senior managers from some of the largest global companies including: Bellevue Hospital, Agricultural Bank of China, NYC Department of Transportation, AIG, National Grid, Port Authority of NY/NJ, The Bank of Leumi, NYC Department of Buildings, The Saudi Industrial Development Fund (SIDF), NYC Municipal Credit Union, Roosevelt Island Operating Corporation (RIOC), Ann Taylor, Baruch College, and DLA Piper. For the past 18 years I have been the lead Corporate Trainer for Baruch College Corporate/Executive Training Division. I am also an Adjunct Assistant Professor at Baruch College (CUNY) where I teach several MBA courses in their ongoing “American Leadership & Management” immersion program with Institut Superieur de Gestion (ISG Business School) and The International School of Management (ISM) (both in France).